Trémolo Escuela de Música | Service Level Agreement Aviation
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Service Level Agreement Aviation

Since the beneficiaries of these services are both the customer and the end user, a rigorous process of monitoring and monitoring the perceived quality level must be implemented. This information In addition to several standard descriptions of ground services, SGHA provides the framework for a user-friendly business agreement with conditions, including, but not limited, to fair practices, safety, subcontracting, liability and compensation, payment, duration, modification and termination. The combination of relative simplicity and broad application allows aviation professionals who do not have a legal background or extensive procurement to use and enter into contract-based service agreements. After all these years of use, SGHA is now a commonly spoken language between airlines and ground service providers around the world. It is a corporate communication tool on the need and provision of airport services. Standard service descriptions allow users to accurately choose the services required on each site so that they can be tailored to an airline`s local specificities, and compare and select the most appropriate service offering. The last two questions are particularly important in understanding whether performance is on track or whether it has fallen into the trap of «copying» unverified targets. It may be, for example, a reasonable condition for the friendliness of «always smiling at passengers.» In fact, it`s great when all the duty officers smile at all the passengers, but how can it be measured and documented? It is always interesting to see which destinations can be measured when an airline has little or no local representation. Second, if both parties do not intend (or do not have the time and resources) to meet frequently to verify the performance of ALS, why bother to take detailed measurements at close intervals? Combining a properly written SGHA and ALS may be the best possible solution for quality services and successful collaboration. Without simplifying the process, we can say that SGHA indicates «what is needed» and that ALS «how» meets the requirements. In addition, these guidelines aim to guide airport owners, operators, regulators and/or third parties: this is not by chance. The agreement has been constantly improved for several years by industry experts. In the late 1950s, when airlines focused on the primary mission of passenger and cargo transport, ground-handling companies began providing services to meet the increased requirements for safe and efficient services.

A group of airlines in Europe identified the need to establish a standard for cooperation in the provision of services at airports, either bilaterally or bilaterally. In 1988, the IATA Ground Handling Council (IGHC) was held in Montreal, replacing the Airport Handling Committee. Since then, the Aviation Service Agreements Group (AGSA) has been working annually to improve and update the SGHA. The AGSA Task Force is made up of commercial and operational experts who participate in stopover assistance contracts and are represented by airlines, stopover assistance companies and airports. The Service Level Agreement (SLA) was introduced about 12 years ago as an additional model for supporting airlines and ground service providers under the IATA Airport Handling Manual. Some believe that ALS introduces excessive control and close performance monitoring, so that ALS is not always viewed positively.

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